The Emotional Bank Account

Withdrawals
Speaking disrespectfully
Putting people down
Acting in rude and discourteous ways

Never saying "I'm sorry" or saying it insincerely

Criticizing, complaining and talking about others in negative ways when they're not around

Never making commitments to anyone, or making commitments and rarely following through

Being quick to take offense
Holding grudges
Throwing people's past mistakes up to them
Nurturing grievances

Deposits
Being kind

Apologizing

Being loyal to those not present

Making and keeping promises

Forgiving

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